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A Consumer Guide To The Insurance Act


As the Insurance Act comes ever closer we feel the importance of understanding the affect it will have on our processes and procedures, and the information we provide to our policyholders with the details needed to understand what it means for them, the consumer.

A Customer Guide To The Act

Following a recent Aviva publication, “A Guide to the Insurance Act”, to assist brokers, Aviva have produced a customer guide for us to share with our commercial clients, to help provide further information.

The guide has been designed to explain elements such as Fair Presentation of Risk and Proportionate Remedies in a way that makes it easy for our customers to understand, as well as providing information on the role of the customer, broker and insurer to comply with this new legislation.

The intention of the act is to ensure all parties work more closely together to make sure that relevant and accurate information is gathered and given to insurers, and that consequently the policy works as you, the customer, would expect it to.

The introduction of Aviva’s ‘Fair Presentation of Risk Guarantee’ helps to do this by providing greater clarity over the level of information both insurer and broker require.

Fair Presentation of Risk

Many insurers are now supplying comprehensive question sets for brokers to complete and providing a list of assumptions which must be completed accurately.  On the basis these are completed in full most insurers are accepting this as a fair presentation of the risk.

In addition to the above, documentation is changing with a number of insurers to new simpler design, which will incorporate:

  • Inner policy limitations showing on the policy schedules
  • Clearly laid out cover sections confirming was is and isn’t covered.
  • Any customer obligations or policy conditions which may exist detailed in either the policy schedule or highlighted in the policy documents


Information courtesy of Aviva Insurance.

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